Assist / AI voice agent

Every call answered. More leads booked.

Assist, your embedded AI voice agent. Answer questions, qualify leads, and book appointments using your customers’ real schedules and records.

See it in your product

YourSaaS/AI Growth

AI voice agentExample

Alex“Can I book a cleaning this week?”

↳ Checking your live availability ✓

AI voice agent“Thursday at 10:30 works. Shall I book that for you?”

THU14

Alex’s first appointment10:30 AM · Cleaning✓ Booked in your platform

The opportunity

A missed call can be a missed customer.

When nobody answers, a potential customer can hang up and call the next business. Busy teams lose leads while they’re serving customers—and after they’ve closed for the day.

For your team

Connect your data. Give Assist skills.

Explore the developer docs ↗

Connect your platform data

Connect the business data, leads, customers, and transactions already in your platform.

Embed Assist

Add the Assist interface to your web UI with a few lines of SDK code. Customers configure their agent and review calls inside your software.

Create skills for your APIs

Give Assist skills that call your internal APIs, so it can take action during a conversation.

Your module. Your brand.

Load the SDK, add the embed container, and initialize with a tenant-scoped token. Choose the module and apply your brand color.

View the full embed guide ↗

// After loading the Reach SDK
const sdk = new window.ReachSDK({
  feature: 'voice',
  authToken: tenantJwt,
  theme: { styles: { primary: '#233e35' } },
  callbacks: { onReauthRequested },
});

For your SMB customers

Here’s what they get inside your app.

01 / Configure

An agent that knows the business.

Guide customers through setup: business details, knowledge base content, and transfer rules. They can tailor what the agent knows and when it hands a call to their team.

Agent setup & knowledge base

02 / Review

Every conversation. Every action.

See the transcript and recording alongside the work the agent did. Review customer questions, actions taken, and appointments booked—all in one call record.

Call transcript & activity

03 / Understand

See what your calls turn into.

Track incoming calls and leads, the revenue they generate, and the categories of conversations your agent handles. Give customers a clear view of how Assist contributes to their business.

Call analytics & revenue

Customer spotlight

Assist, built into Skimmer.

Patrick MartStaff Product Manager, Skimmer

“AI phone was one of the most high demand launches in Skimmer’s history. We went live with Reach in weeks, not quarters, and it’s since answered tens of thousands of calls for our pros. For most of them, the alternative was voicemail”

90,000+

Calls answered for pool pros

$1.4M

In converted leads for pool pros using Skimmer’s AI voice agent

For your platform

Make the next booking part of your platform.

Sell Assist as an add-on, a premium tier, or part of your suite. You own the brand, the pricing, and the booking experience.

Your brand, at every location
Bookings through your APIs
Choose the modules that fit your product

Explore tracking, attribution, and reporting ↗

A few more details

Questions from product teams.

Can customers keep their existing phone number and VoIP provider?

Yes. Customers keep their existing number and provider. They simply forward calls to Assist—after hours or all the time, depending on when they want Assist to answer.

How does it book into our scheduling system?

Your team exposes the actions the agent can take, such as checking availability, creating customers, and booking appointments. We configure and test those connections with you before launch.

Can callers provide credit card data over the phone?

No. Assist is not PCI compliant and cannot collect credit card data over the phone. During a live call, it can help automate sending payment or signup links by text message or email, so callers can complete those steps online.

Will our customers see Reach branding?

The customer-facing experience is white-label, so you can offer it under your own product name and brand.

Build your growth suite

Make it part of your product.

Let’s map the module to your data and your customer workflow.

Book a demo ↗